ENVIRONMENT:

A Software and Technology Firm in Pretoria is looking for a Pharmacovigilance and Quality Assurance Agent to ensure compliance with regulatory standards and maintain exceptional service quality. A university degree in a relevant field is preferred, and experience in the pharmaceutical or call center industry would be an advantage.

DUTIES:

• Review, record, and report possible adverse events identified across all business units. 
• Address follow-up queries with pharmaceutical companies in a professional, timely manner in accordance with contractual requirements and standard operating procedures. 
• Assist the PV Manager with monthly reconciliation processes, as required. 
• Assist Management with performance reviews relating to poor call quality and PV. 
• Perform the required call quality assessments, develop, and support call center agents to improve call quality. 
• Reply to, and follow up on, queries and other related matters received from pharmaceutical companies in a timely manner. 
• Monitor that training registers are signed. 
• Implement standard operating procedures to adapt the changing environments. 
• Assist and guide operators where possible. 
• Assist management and team leaders with call quality and PV related tasks and questions. 
• Ad hoc admin tasks. 

REQUIREMENTS:

Qualifications and Experience: 

• University Degree in any related field (preferred) 
• Experience working in a pharma and/or call center environment would be advantageous. 

Required skills: 

• Microsoft Office (including Excel) 

ATTRIBUTES:

• Fast & efficient  
• Great communication skills 
• Excellent writing skills 
• Attention to detail and deadlines 
• Excellent problem solver 

While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.

COMMENTS:

When applying for jobs, ensure that you have the minimum job requirements. OnlySA Citizens will be considered for this role. If you are not in the mentioned location of any of the jobs, please note your relocation plans in all applications for jobs and correspondence. Apply here https://#removed#/job/pharmacovigilance-and-quality-assurance-agent/

OR e-mail a Word copy of your CV to #removed# and mention the reference number of the job.